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How bn88 Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This policy covers what we collect when you use bn88, how we store it, who can see it, and what you can do if you want to change or remove it.

Data you controlbKash, Nagad, Rocket — wallet info stays privateAccount security built inContact us to request changes
bn88 How bn88 Handles Your Personal Information
DATA SECURITY

How We Protect and Manage Your Account Data

Security on bn88 is built around your account, not layered on as an afterthought. Every login uses a one-time password (OTP) sent to your registered mobile number, so no one else can access your account even if they know your password. Data in transit is encrypted using SSL, and your stored account information sits in secured infrastructure with access controls that limit who inside bn88 can read it.

OTP Login Flow

Every session starts with an OTP to your registered number. This means your account stays locked even if your password is exposed somewhere else.

Payment Data Separation

bKash, Nagad, and Rocket transactions are processed on those providers' own systems. We keep the transaction record, not your wallet credentials.

Data Retention Policy

We keep your account data while your account is active. If you close your account, we retain only what applicable rules in your eligible region require us to hold.

Your Right to Access

You can request a summary of the data we hold on your account at any time. Contact support with your registered details and we'll respond with what we have.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what data we hold about your account, ask us to correct something, or request that we delete information, get in touch through any of the channels below. We aim to respond to data requests within a reasonable time, and we'll let you know if we need more details to process your request. All data questions go to the same team that handles account support.

Live Chat Open the chat icon in the lobby — available directly from your phone browser without downloading anything. Good for quick account and data questions.
Email Support Send your data request to our support email. Include your registered account name so we can locate your record. We'll confirm receipt and follow up.
Account Settings Some data — like your contact details and linked payment method — you can update directly inside your account settings without contacting us at all.

Common Questions About Your Privacy on bn88

These cover the questions we hear most from account holders. If yours is not here, contact our support team directly.

We collect your name, mobile number, email address, and the payment method you choose — bKash, Nagad, or Rocket. We also log session data like your device type and IP address automatically.

We do not sell your data. We share it only with payment processors when a transaction is being verified, or where the law in your eligible region requires it. That is the full scope.

Yes. Contact support through live chat or email with your registered account name and ask for a data summary. We'll locate your record and respond with what we hold.

Basic details like your contact number can be updated directly inside account settings. For anything that needs verification — like changing your registered payment method — contact support.

We remove your active account data. Some transaction records may be retained for the period required by regulations in your eligible region. We'll let you know what we keep and why.

No. Your wallet credentials stay within bKash's or Nagad's own systems. We only receive a confirmation when a transaction clears — your PIN and wallet login are never sent to us.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.