Reference

Our Terms, Your Account Rights

bn88 operates under a clear set of legal terms that govern how your account, deposits, and withdrawals work. Whether you fund through bKash, Nagad, or Rocket, these terms apply to every transaction and session.

Account TermsPayment PolicyEligibility by RegionPrivacy ConditionsDispute Process
bn88 Our Terms, Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Our security and data practices are built around the account flows Bangladesh players use every day — mobile wallet deposits, OTP-based login, and session management on phone browsers.

Data Retention

We retain account data for the period required by our operating terms. You may request a summary of what we hold by contacting support through your registered account.

Cookie Policy

We use session and preference cookies to keep your lobby state and language settings intact. You can manage cookie preferences from your browser settings at any time.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security section in settings.

Data Change Requests

To update or correct personal data tied to your account — including your registered bKash or Nagad number — submit a request through live chat with your account verification details ready.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a transaction dispute, or a data request, our support team handles legal queries through the channels below. Response times vary by channel and query type.

Live Chat Reach our support team directly from your account dashboard. Live chat handles account-level queries including transaction disputes and terms clarifications.
Email Support Send detailed legal or account queries to our support email. We respond to written requests within the timeframe stated in our terms.
Account Help Centre Our help centre covers common legal questions — account closure, data requests, wallet verification steps, and eligibility conditions by region.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data, and eligibility at bn88.

Access to bn88 depends on your local law and eligible region. We do not confirm legality for individual users — check whether online gaming is permitted under the laws where you are located before opening an account.

Contact our support team via live chat or email from your registered account. We will confirm your identity and provide a summary of the data we hold within the timeframe stated in our terms.

We retain certain account records for the period required under our operating terms. After that period, personal data is deleted or anonymised in line with our data retention policy.

Yes. Raise a dispute through live chat with your transaction reference and wallet details ready. We review wallet transaction records and respond within the timeframe set out in our payment terms.

We notify active accounts of material changes via the contact method on file. Continuing to use the platform after an update takes effect means you accept the revised terms.

Send your query to our support email or use live chat from your account dashboard. Data and privacy requests are handled separately from general support and follow the process in our privacy policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.